I am delighted to offer a letter of reference for JAS Sushi.
In setting up a new healthy Fast Food chain, Sushi was an area we really needed to get right, and with the help of JAS Sushi we have done just that.
Melvin Wee and the team at JAS Sushi have been fantastic in teaching us all about what goes into making high quality, high volume Sushi. Not only did the team at JAS Sushi help us to understand the origins of Sushi, and how to make authentic Sushi, they also assisted us in sourcing the right equipment and suppliers of consumables.
Melvin and his team have been enormously supportive and a real asset in setting up this new business and we wish them every success for the future. If any further reference is required, please don't hesitate to call the writer directly.
My name is Leo Handojo and I live in Burnie Tasmania. Burnie is situated in the North West part of Tasmania. Burnie is a well established industrial city with about 20,000 residents. Burnie is Tasmania's most westerly city; it has a northerly aspect and is nestled around Emu Bay on Bass Strait.
I first came across Sushi Machines (Melvin Wee) through Google.com.au as I was interested in having a small sushi business in Burnie. Currently there is no proper sushi shop in the Burnie area. I made contact thru Melvin's Sushi Machines website and through various emails which brought us together in Melbourne around late November 2009. I must say after meeting him I was surprised as how thorough he had gone with explaining everything from store layout, kitchen layout, presentation, even the training facility that he offers free of charge when you buy a machine from him. We visited a few of his existing happy clients in and around Melbourne which obviously the result from his after sales service and all in all from how he conduct his business and also the personal relationship that you automatically gained from the moment you made your commitment to buy a machine from him.
He has gone over and beyond the call of duty you can say.
From that visit in November 2009, I have gained a few friends such as Robin and Rachel Yong from MOMO Sushi, Melvin and his lovely wife Claudine.
Unfortunately due to my local council regulations, my project has been delayed in the good part of 2010 but we have moved to a more positive position now. So we are hoping to open in the second half of 2011. Up to this stage we have not come up with a suitable name for the business as yet but I will surely update my testimonial once we are up and running.
We purchased a ASM850 and ASM720 and we have used them a few times so far for practising our skills and we have found that the machines are very well made with minimal trouble if any. It simplifies the sushi making process. Even after talking to all those other customers who have been using the same machine that I have purchased, they are very happy with the reliability and the easiness of making sushi using the AUTECH machines.
I can honestly and highly recommend that you buy from Melvin as he won't be satisfied until you are 110% happy with your purchase. If you are like me, who knows nothing about sushi prior to making this equipments purchase, then you won't bother going anywhere else. After all we can all spend the money easily by buying the equipments, but knowing the trade, having the skills and hence getting a return of your investment is the key for success of any business. I am sure that you are making a positive step towards that succes when you buy from Melvin Wee's Sushi Machines as the after sales service is beyond the call of duty.
I would like to take this opportunity to wish Melvin, Claudine and family every success in the future.
Hello, my name is Hitomi Snelling. I own a small shop called Silo Sushi & Asian Foods in Atherton North Queensland which is 1.5 hours from Cairns City by car. The shop has opened since April 2009.
I have talked to Melvin lots of times by email and phone before the shop opened and he gave me a lot of advice about sushi machines. Finally I decided to buy a second hand Maki machine from a shop in Cairns which Melvin introduced me to and I bought a Shari Maker ASM720 and Maki Cutter ASM230 from Melvin. Melvin and his lovely wife Claudine came to my shop just before I opened and helped fit these machines into my shop. They showed me how to use and maintain these machines and even gave me a tip of making good sushi rice using them. It was much appreciated what they did for me.
ASM720 is just the right size for my small shop and I cannot handle events without ASM230. Recently, I had a problem with ASM720 because it made a horrible sound when it turned. I read an owner's manual a few times but it didn't say anything about this problem. So I sent an email to Melvin to see if he could help me. I have been living in Atherton for over 6 years now and from my experience (and my Australian husband agrees), I think that Australian people are not very good at customer services and especially in an emergency situation, they are just useless. So I didn't expect that Melvin could help me or even get back to me.
But Melvin was different. He sent an email back to me soon after I sent it to him and he explained to me very simply and attached a few photos. My husband and I did what Melvin told us to do and finally ASM720 became a new machine again! I cannot open my shop without ASM720 so I thanked Melvin so much for his help. My shop has been doing well in Atherton which only has a population of 6000. I do strongly think that it makes me comfortable knowing that I have good support behind me, especially in this rural area.
I will keep providing fresh and delicious sushi to my lovely local customers with my awesome machines and Melvin's big support. Melvin, Thank you so much!!
Since our very first contact with Melvin back in October 2009, we have been made to feel like part of the Sushi Machines Australia family. Melvin not only helped us source the right equipment to fit with our small but ever growing sushi demand, but he ensured we did not over spend on unnecessary capital given the size of our relatively small regional sushi market.
Melvin also spent time before we started to understand our existing business and to gain a vision for where we wanted to take it. Without Melvin's business consultancy expertise we would have been terribly lost and no doubt would have made several key mistakes.
Melvin's expertise has guided us from being a small cafe that happen to sell a little sushi into a sushi bar, regarded as the finest on the Fraser Coast. This transition has seen our sales figures consistently growing even during the toughest of economic times (the GFC). The attached sales graph demonstrates our growth rates over the past 3 years ($ values removed).
Melvin took the time to demonstrate not only the best practices in making high volumes of the best quality sushi rice, but he also taught me and my staff how to make great sushi and how to maximise our investment in the equipment. He even took the time to fly from his home in Perth all the way to Hervey Bay in Queensland, just to show us everything we needed to know.
We acknowledge that a tremendous amount of our business success is attributable to Melvin's commitment to us as one of his clients. It is for this reason that each time we decide to purchase more equipment, we go right back to Sushi Machines Australia knowing we will get the best possible advice, at the best possible price!
Due to the increasing demands in our business, we decided to purchase a new sushi machine. We contacted two renowned Japanese sushi machine sales companies. We received a reply from Mr Melvin Wee immediately. He was prompt to arrange a meeting with us. He also very kindly gave us a one week trial use of the machine. This allowed us to make an informed decision as whether to purchase the machine.
Mr Melvin Wee is courteous, enthusiastic and very professional in his service. He taught us and gave us a hands-on working knowledge of the machine. He also gave us detailed instructions including the precautions to take, trouble shooting and care of the machine. We were able to operate the machine by ourselves immediately and smoothly. We wasted no time in our decision to purchase the machine.
At the same time, we also let Melvin know that we had some problems with our two old machines. Melvin promptly contacted the Japanese Company concerned. He bought the spare parts, in a very short time, he personally came to repair both the machines for us. Most wonderfully is that, he only charged us a small token sum for his service.
We are very happy and satisfied with Mr Melvin Wee's service and the machine he sold to us. We hereby want to express our heartfelt thanks to him. We wish him well and, most of all, his business prospers. Mauris sed semper urna, a facilisis elit.
To whom it may concern. I am Jennifer. I am currently operating a small sushi bar at Woolworths in Sydney. I have started this business from November 2012.
When I started the business, the first thing that I had in mind was the 'return on investment'.
I believe everyone does so. I compared many different sushi machines; its functions, safety, price and even colour of machine... I requested the several quotations from different suppliers. Frankly speaking, all machines were not too much different to me. All machines had advantages and disadvantages. There were more expensive machine and cheaper one too. The real reason I decided to go with Sushi Machines one was the great 'customer care' attitude of business owner. When I requested the quotation, he(Melvin Wee), sent very detailed explanation about the machine, its price guideline, warranty, training schedule and the copy of its Australian standard certificates, OH&S , WHS and SWMS.
Some supplier provided ambiguous price, saying 'the price is around $$$ but it's all negotiable'. I personally prefer to have a deal with a reliable 'business man', not with a back street market seller.
I have used this machine since November 2012. I and all my staff have a day off, but my machine is working 365 days. However, it has never been broken down. I am confident to say that it is a good investment choice!! Hope you try one and enjoy the benefit too'
We finally opened our first Sushi restaurant in Prague on the 29th April. The trial and first two weeks went really smooth. Without any promotion we sold about 100 rolls a day, with excellent feedback from ALL customers. This makes us very happy and gives us energy to continue on our journey! Now, after the "warming round", we plan to invest in the promotion of our product so that we increase sale and production.
I wanted to take a moment to thank you for the great and prompt service provided by you and your company( Melvin Wee & Sushi Machines Pty Ltd). The machines work perfectly, we found the whole training you provided to us as well as other material and information you left with as very useful.
Below I enclose the link to our web page, you can find our menu as well as few pictures of our restaurant placed in Prague Stodulky so that you know where to go when you visit us next time:-)
We used the concept of Australia for logo & design as it perfectly goes with the new modern style of sushi rolls and differentiate us from old-fashioned Chinese or Japanese restaurants. I believe you like it:-)
Bonsai Sushi started in 2007. As it was our first shop, we contacted Melvin Wee of Sushi Machines Pty Ltd (after finding him from the internet search). After ordering the machine from Melvin, we were impressed with his service as he came to Adelaide to conduct the training personally.
Some 6 years have passed and we now decided to start 'Bonsai Express'. As we were very pleased with Melvin's services, we decided to use him again to supply us.
This is the second time we are dealing with Melvin from Sushi Machines. He still maintains the highest standard of service without compromise. We highly recommend using his services.